Under direction of the Program Manager of Crisis Residential and within federal, state and local guidelines performs entry-level to routine habilitative and rehabilitative patient care services work. Work involves providing health and personal care services to patients; observing, reporting, and documenting patient conditions and behaviors; and intervening in medical and/or psychiatric emergencies.

Responsible for monitoring clients, providing household upkeep, and program oversight functions.

Education, Training, and Experience

• A high school diploma or equivalent required.
• Client care experience for 1 year preferred.
• Experience working with mental health population strongly preferred.

Registration, Certification, Licensure, and Other Qualifications

• Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• Must possess and maintain a valid driver's license and automobile insurance.

• Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
• Successful completion of all position-specific training within thirty (30) days of employment is required.

Knowledge, Skills, and Abilities

• Knowledge of therapeutic methods and techniques in the rehabilitative therapy area of specialization, and of mental illness and mental disabilities.
• Ability to provide rehabilitative therapy and to communicate effectively
• Ability to display regular and reliable (in-person, if required) attendance.
• Understanding and practice of Trauma Informed Care principles.

Essential Duties

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

1. Completes all scheduled cleaning duties for the nightshift including but not limited to disinfecting all surfaces, sweeping, mopping, cleaning out the refrigerator, taking out trash, and doing the dishes.
2. Completes hourly and 30 minute checks on all clients as scheduled and document client activities on provided check forms; intervenes when clients are awake and provides supportive listening and encouragement to individuals; wakes clients up on time each morning.
3. Preps all meals scheduled for the night; preps meats, make lunch, chop veggies, cook breakfast, and defrost meats as scheduled for the next shift; maintains current food handler's certification.
4. Files progress notes in order; enters AQoL scores into spreadsheet; audits charts each night and flags any needed signatures, credentials, or missing paperwork; breaks down discharge charts and sends to medical records when corrections are complete; ensures paperwork for new client binders is always stocked.
5. Performs inventory on food prior to grocery shopping; makes shopping list; performs inventory on all supplies including office, group, and cleaning supplies; completes supply request forms and submits to manager as needed.
6. Supervises self-administration of medication.
7. Provides courteous, professional services at all times; attends all scheduled clinical team meetings; meets with supervisor for monthly individual supervisions.
8. Participates in the Center's Zero Suicide Initiative.

o Supports individuals experiencing a crisis by promptly connecting them with appropriate Center programs, such as the Mobile Crisis Outreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or other applicable resources. Ensure seamless coordination to facilitate timely intervention.

o Remains with individuals, when deemed safe, to provide support and maintain a calm environment until specialized crisis staff or emergency personnel arrive to take over intervention efforts. Adheres to safety protocols to prevent escalation of the crisis situation.

o Participates in debriefing sessions with the immediate supervisor or designated staff following a crisis event. Collaborate with the team to review the incident, identify lessons learned, and ensure all HHSC guidelines and Center policies are followed.