General Description
Under direction of the Program Manager of Crisis Residential and within federal, state, and local guidelines provides moderately complex case management work. Work involves developing and maintaining long-term contact with clients, client families, and service providers for medical, social, educational, and related service needs. This position is grant funded.
Coordinates, monitors and provides a therapeutic environment for individuals experiencing a mental health crisis and residing within the crisis residential facility. Provides quality skills training and medication and symptom management. Assists residents in gaining access to mental health, medical, social, vocational, financial and other needed services to assist in returning the resident to their pre-crisis level. Works under moderate supervision, with limited latitude for the use of initiative and independent judgement.
Education, Training, and Experience
Registration, Certification, Licensure, and Other Qualifications
o Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
Knowledge, Skills, and Abilities
Essential Duties
The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.
1. Conducts orientation to clients upon admission, explaining facility and group rules, client rights, consents and group schedules; completes and/or coordinates the completion of documents contained in the orientation packet; ensures proper search and return of belongings; communicates and safety/medicals concerns with supervisor.
2. Complete discharge process as outlined in the discharge checklist; ensures safety plan is completed and provided to the client and emailed to the assigned Case Manager.
3. Completes and/or coordinates the treatment plan to ensure the client's needs are identified; completes and/or coordinates the psychosocial assessment within 48 hours of admission.
4. Complete and/or coordinates the discharge plan within three (3) days of admission or upon notification from the Program Manager to ensure continuity of care upon discharge, to also include the appointment and referral sheet ensuring clients are aware of scheduled appointments and to access agencies for referrals; notifies case manager of any pending needs.
5. Conducts skills training, groups related to social, financial, independent living skills, symptom management, or other relevant treatment protocols to improve quality of life for residential clients.
6. Provides thorough documentation; documents all services provided to a client or on behalf of a client in a progress note; each service delivered will be documented according to agency and stated guidelines to also include any clinically significant information and in the case of a crisis and/or emergency; documents all skills training groups for each assigned client in the client's medical record chart; documents as services occur but no later than the end of the shift.
7. Supervises self-administration of medication; practices workplace safety procedures; adheres to the use of Universal Precautions; adheres to the Center Infection Control Plan; informs appropriate staff of any safety hazard or issue promptly; completes Food Handlers training and ensure it is up to date; prepares, preps and/or monitors meals as assigned; assists with upkeep of the residence including, floors, dusting, and laundry; attends all scheduled clinical team meetings; maintains current status on all required trainings and refreshers.
8. Participates in the Center's Zero Suicide Initiative.
o Supports individuals experiencing a crisis by promptly connecting them with appropriate Center programs, such as the Mobile Crisis Outreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or other applicable resources. Ensure seamless coordination to facilitate timely intervention.
o Remains with individuals, when deemed safe, to provide support and maintain a calm environment until specialized crisis staff or emergency personnel arrive to take over intervention efforts. Adheres to safety protocols to prevent escalation of the crisis situation.
o Participates in debriefing sessions with the immediate supervisor or designated staff following a crisis event. Collaborate with the team to review the incident, identify lessons learned, and ensure all HHSC guidelines and Center policies are followed.
Full-time employees are eligible for full medical, dental and vision benefits. Part time employees are eligible for full medical and dental benefits. Incentives are available if employee chooses to participate in Center's Wellness Program.
Denton County MHMR Center is an approved NHSC (CMHC) and Pediatric Specialty with HRSA and Public Service Loan Forgiveness (PSLF) site.