General Description

Under the direction of the Program Manager of Psychiatric Triage and within federal, state and local guidelines performs moderately complex case management work. This position is grant funded.

The Crisis Psychiatric Triage Qualified Mental Health Professional (QMHP) is responsible for providing crisis services to residents of Denton County that present to the Psychiatric Triage Facility. Job duties include face to face assessments and responding to needed telephone interventions. Additionally, this position will complete 24hr follow ups both in person and over the phone as needed. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Education, Training, and Experience

Graduation from an accredited four-year college or university with major course work in a human services field as required to qualify as a Qualified Mental Health Professional (QMHP) and one (1) year prior experience in a mental health field required. Master's Degree in a human services field and previous Crisis experience preferred. English/Spanish bilingual preferred.

Registration, Certification, Licensure, and Other Qualifications

• Individual needs to meet the requirements to Qualify as a QMHP
• All job specific training must be completed within 30 days of hire.
• The position requires a valid Texas driver's license, auto liability insurance and a driving record acceptable to the Centers insurance requirements.
• This position requires knowledge of causes and treatment of mental illness and related conditions.

Knowledge, Skills, and Abilities

•   Skill in interviewing, listening, providing case management services to individuals, and in the operation of computers and applicable computer software.
• Ability to screen and evaluate individuals, provide appropriate referrals/resources, prepare reports, and communicate effectively.
•   Ability to convey instructions and explanations to individuals and interested parties, explain available services.
•   May train others.

Essential Duties

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

o  Attends and participates in all scheduled meetings.

•   Staff will attend all Psychiatric Triage team meetings as scheduled and sign in for meetings to acknowledge their presence and understanding of the topics discussed.
•   If a meeting is missed, staff will get with supervisor within one week to review the information.

o  Provides courteous, professional services at all times.

•   Maintains professional boundaries.
•   Interacts with center staff, clients, and community members in a professional manner.

o  Enters time worked accurately each day and submits time sheet by deadline given.

o  Greets individuals in psychiatric triage facility and gain an understanding of what brought them to the facility.

•   Ensure completion of sign in sheet when applicable.
•   Coordinates client care by ensuring appropriate staff member is contacted within 10 minutes of client arrival
•   Ensures consents are obtained prior to releasing any information to outside entities.

o  Provides emergency/crisis intervention when necessary according to Health and Human Services Commission (HHSC), trauma informed care principles, and center policies and procedures.

•   Begins all assessments within a maximum of ten minutes post completed triage.
•  Completes triages as assigned. Discusses clinical outcome and notifies appropriate manager if needed.

o  Collaborates with team members to determine least restrictive treatment through screening form and other assessment methods.

•   Discusses treatment recommendation at the end of every Risk of Harm (ROH) Assessment.
•   Attempts to contact all collaterals to gather or collaborate information provided during ROH Assessment, prior to discussing case with management.
•   Discusses case as needed with appropriate manager.

o  Collaborate with individual and with community agency to carry out least restrictive environment.

•   Arrange transportation as needed.
•   Facilitate ensure safety as needed.
•   Coordinate/confirm admission to inpatient facility as needed.

o  Ensures follow-up on 100% of individuals screened within 24 hours.

•   Completes or ensures screening email is sent to all necessary parties, with all necessary information to complete 24 hour follow up.
•   Follow up appointment is documented in LOC 0 schedule.
•   Completes follow ups as assigned both in face to face and over the phone.

o  Completes phone follow ups as needed.

•   Monitors emails throughout scheduled shift and completes any follow ups requested.
•   Prints and posts follow up email in appropriate location that fall under different shift.

o  Completes Adult Needs and Strengths Assessment (ANSA)/Child and Adolescent Needs and Strengths Assessment (CANS) at time of Risk of Harm assessment to determine whether a individual qualifies for crisis package services.

•   Documents reason for clinical decision if deviating into level of care.
•   Documents individuals determined level of care in crisis assessment and screening email.

o  Works collaboratively with team members to ensure all necessary level of care 9 and 0 services are provided.

•   Completes follow up appointments as assigned.
•   Communicates recommendation to necessary staff (i.e. Counselor, Supervisors, Psychiatrist, Case Manager, etc.?)

o  Develops Crisis/Recovery plans collaboratively with each individual.

•   Crisis plans are completed at time of risk of harm assessment.
•   All persons with a substance abuse diagnosis, have a crisis plan goal which addresses substance abuse needs.
•   All crisis plan objectives are individualized and measurable.

o  Documents all services provided to a individual or on behalf of a individual served according to center guidelines.

•   Documentation is completed within 2 business days and uploaded into Smart Care if applicable.
•   Complete ROH Assessment documentation within one hour of interview.
•   Corrections are completed within 2 business days of being notified.
•   Responds to emails within a timely manner.

o  Ensure completion of client tracker for each shift.

•   Updates tracker immediately after individual is screened and ensures all appropriate information is added.
•   Mails caring letters out to individuals assessed at psychiatric triage facility on a weekly basis.

o  Contact supervisor or designated backup for clarifications of procedures or clinical assistance as needed.

•   Staff communicates urgent clinical and logistical needs with appropriate manager.
•   Contacts Program Manager for clarification of protocols or needed direction or assistance.

o  Shares knowledge and resources by collaborating with teammates and sharing community resources when beneficial to client's treatment.

o  Is familiar with all applicable Texas Administrative Code (TAC), fidelity tools and HHSC contract information and Center policies and procedures.

•   All documentation is completed within two business days.
•  All documentation is complete, accurate, and compliant with Center and HHSC guidelines.
•   Signs company cars out prior to use and in after use, completes travel log in each car, completes maintenance request upon identifying problems, fills cars up with gas using center gas card when cars reach ? tank, and is follows center policy regarding accidents in center vehicles or on center time.

o  Completes tasks in a manner that fosters principle of creating a safe place for both staff and individuals served.

•   Identify and report safety hazards to the appropriate manager.
•  Complete Incident Reports according to Denton County MHMR Policies and Procedures.

o  Ensures individuals charts are in compliance with HHSC contract requirements and standards.

•   Responds to all chart audits by assigned deadline.
•   All paperwork will be signed in black ink with credentials and date.

o  Works in a team setting and provides support and assistance to other team members as needed.

o  All assignments given are completed in a timely manner.

o  Has the ability to work independently and make decisions but seeks guidance when needed.

o  Completes other duties as assigned. 

Full Time: Non-Exempt

Work Model: In person

Monday through Friday: 7AM-3PM

Pay Range: $20-$24/HOURLY

Full-time employees are eligible for full medical, dental and vision benefits. Part time employees are eligible for full medical and dental benefits. Incentives are available if employee chooses to participate in Center's Wellness Program.

• Base Plan and Buy Up Plans offered through Imagine360.
  • The Center covers 100% of cost of the base plan if electing employee coverage only.
• Internal & External Employee Assistance Programs.
• Paid Time Off (PTO) accrual starts at date of hire.
  • Full-time employees earn up to 120 hours of PTO during first year of employment.
    • Part-time employees earn up to 60 hours of PTO during first year of employment.
  • PTO increases with tenure level.
  • The Center gives 5 personal days to full-time employees and 1 personal day to part-time employees to use at their discretion.
• Full time employees are enrolled into 401a retirement plan at 90 days of service.
  • The Center contributes 3% of earnings at 90 days of service.
  • The Center contributes 5% of earnings at 2 years of service.
• Additional, 403b and 457 retirement plans available.
  
• Full time employees have access to Flexible Spending Account (FSA).
  • Medical FSA
  • Dependent FSA
• The Center offers and covers 100% the following to full-time employees:
  • Short Term and Long Term Disability
  • Basic Life & Accidental Death Coverage
  • Basic Life Spouse Coverage
• The Center offers and covers 100% the following to part-time employees:
  • Short-Term Disability

Denton County MHMR Center is an approved NHSC (CMHC) and Pediatric Specialty with HRSA and Public Service Loan Forgiveness (PSLF) site.