Under the
direction of the Senior Director of Behavioral Health Services, the Director of
Behavioral Health Services (BHS) is responsible for overseeing and directing
the clinical operations of both the Intake Department and Consumer Services, as
well as the Substance Use Department. This includes ensuring the effective
delivery of services across both departments, establishing program goals and
objectives, developing policies and procedures, evaluating program activities,
and overseeing the implementation of key initiatives. The Director is tasked
with ensuring compliance with federal, state, and local guidelines while
ensuring that staff are well-supported and that all operational functions are
executed efficiently. This position requires a leadership role that ensures
high-quality care and seamless coordination across various services.
The Director of
BHS will work collaboratively with other clinical and administrative staff to
provide oversight of the intake and consumer services processes, and the
substance use program, ensuring that all clinical resources are effectively
utilized, that targets and averages are met, and that deliverables are
submitted on time. Additionally, the Director will have oversight for the
Substance Use Department's program development, staff workflow, and
productivity, including reporting on program performance and progress. This
position has potential for one work-from-home day per week that is contingent
on performance.
The Director of
Behavioral Health Services plays a critical role in the Local Mental Health
Authority (LMHA), overseeing intake and consumer services for individuals
seeking mental health services, as well as the operational aspects of the
substance use program. The position works under minimal supervision and
involves a high level of responsibility, requiring initiative and independent
judgment.
Education,
Training, and Experience (including licensure and certification)
- Must be licensed as an LPHA.
- Must have at least one (1) year of formal supervisory
experience in mental health care services.
- Five (5) years of experience with direct care of
individuals with Serious and Persistent Mental Illness (SPMI) is
preferred.
- Three (3) years of experience in psychopharmacology
and medical/psychiatric co-morbidity preferred.
Registration,
Certification, Licensure, or Other Qualifications:
- Active license through the state of Texas as an LPC,
LCSW, LMFT, RN, or Licensed Doctoral Level Psychologist is required.
- Must maintain a valid Texas driver's license, auto
liability insurance, and a driving record acceptable to the Center's
insurance requirements.
- All job-specific training must be completed within
thirty days of hire.
- As a representative of DCMHMR and the consumers we
serve, this position requires the ability to establish and maintain a positive,
respectful, and ethical working relationship with others at all times.
Knowledge,
Skills, and Abilities:
- Knowledge of local, state, and federal laws related
to mental health and substance use treatment; of public administration and
management techniques; of statistical analysis processes; of budget
processes; of research techniques; of training and marketing techniques;
and of program management processes and techniques.
- Must demonstrate a strong understanding of
utilization review, quality assurance, and performance improvement
processes, along with the ability to effectively translate the use of
Center resources into the delivery of high-quality care across both mental
health and substance use programs.
- Skill in identifying measures or indicators of
program and staff performance and in operating a computer and applicable
software.
- Ability to gather, assemble, correlate, and analyze
facts; to establish goals and objectives; to devise solutions to
administrative problems; to develop, evaluate, and interpret
administrative policies and procedures; and to plan, assign, and supervise
the work of others.
- Understanding and practice of Trauma Informed Care
principles.
Essential
Duties:
- Team Leadership: Supervise and provide
guidance to the intake coordinators, substance use staff, and consumer
services teams, ensuring they are well-trained and supported in their
roles. Foster a positive and inclusive work environment that promotes
teamwork, professional development, and effective communication. Be
available on-call until 8pm for staff who work 12pm-8:30pm shifts.
- Intake and Consumer Services Management:
Oversee the intake process from initial contact through assessment and
referral, ensuring the collection of accurate and timely information.
Review performance metrics, make improvements to intake procedures, and
manage the operations of the consumer services department.
- Substance Use Program Oversight: Ensure that
the Substance Use Department meets all service delivery standards, with an
emphasis on productivity, efficiency, and compliance with regulations.
Monitor workflows, make recommendations for improvements, and ensure that
services are delivered effectively and in a timely manner. Oversee staff
performance and address any issues that may arise within the department.
- Customer Service and Client Interaction:
Interact with individuals seeking services, family members, and community
agencies in a professional and compassionate manner. Work with front desk
and other staff to coordinate care and address any client or customer
service concerns, particularly related to intake or substance use
services.
- Client Assessment and Diagnosis: Collaborate
with intake coordinators to conduct initial screenings and assessments for
clients, including mental health and substance use needs. Review and
triage incoming referrals as needed. Perform intake assessments for
individuals seeking services, including assessments, diagnoses, Recovery
Plans, and supplemental documentation.
- Compliance and Documentation: Ensure that all
intake, consumer services, and substance use procedures comply with legal
and regulatory requirements, including confidentiality and data
management. Maintain accurate and up-to-date client records and service
documentation.
- Program Planning and Policy Development:
Review and recommend updates to policies and procedures (P&P) for both
the Intake and Substance Use departments. Ensure that the Intake Team
follows all P&P and quality management (QM)/utilization management
(UM) plans.
- Resource Coordination: Collaborate with mental
health professionals and community partners to ensure that clients are
connected with the appropriate resources, services, and treatment plans,
including substance use services. Coordinate with external partners for
mental health evaluations and ensure timely scheduling.
- Crisis Management: Work with crisis
intervention teams to handle emergency situations, ensuring individuals in
crisis receive immediate support and appropriate referrals, including for
substance use issues.
- Quality Assurance and Performance Improvement:
Implement and monitor quality assurance measures for both the intake and
substance use programs, using client and staff feedback to identify areas
for improvement. Ensure compliance with established performance standards
and benchmarks.
- Staff Training and Development: Ensure that
employees are up-to-date with education and training requirements.
Organize training sessions for intake, substance use, and consumer
services staff, keeping them informed on protocols, regulations, and best
practices. Maintain certifications and ensure all staff comply with
professional standards.
- Team Meetings: Conduct regular team meetings
to disseminate information, provide consultation, and offer support for
addressing challenges related to intake, substance use, and consumer
services.
- Monthly Supervision and Performance Evaluations:
When necessary, provide individual written face-to-face supervision to
staff members each month, ensuring that they meet performance goals and
are adhering to protocols. Complete performance evaluations on time and
provide regular feedback to staff members to promote professional growth.
- Reporting and Documentation: Prepare and
submit regular reports on program performance, including intake
statistics, substance use program utilization, and client outcomes.
Present findings to the management team and utilize data to inform
decision-making and strategic planning.
- Availability and Responsiveness: This
Director-level position requires availability during standard working
hours, with the expectation to be accessible outside of those hours when
necessary. The role demands being on call until 8:30 PM, as staff may be
working until that time. Additionally, the Director must remain responsive
during non-working hours for urgent matters, including issues such as
staff calling in sick or other time-sensitive concerns. This flexibility
is essential to ensure smooth operations and support for the team.
The above essential duties are representative of major duties
of positions in this position. Specific duties and responsibilities may vary
based upon departmental needs. Other duties may be assigned to the above
consistent with the knowledge, skills and abilities required for the job.
Full Time: Exempt
Work Model: In-person
Monday through Friday: 8AM-5PM
Pay Range: Depends on qualifications