Denton County MHMR Center, a Certified Community Behavioral Health Clinic (CCBHC), is committed to fostering a supportive, trauma-informed, and welcoming environment for all. We strive to create a collaborative and encouraging atmosphere where individuals feel respected, valued, and empowered. Integrity, honesty, and kindness are the foundation of our Center, ensuring the delivery of high-quality, trauma informed, person-centered care.

Education, Training and Experience (including licensure and certification)

Graduation from an accredited four-year college or university with major course work in a human service field as required to qualify as a Qualified Mental Health Professional (QMHP) required. Previous Crisis experience and 6 months experience in mental health field preferred. English/Spanish bilingual preferred.

REGISTRATION, CERTIFICATION, LICENSURE OR OTHER QUALIFICATIONS:

• Individual needs to meet the requirements to Qualify as a QMHP (Qualified Mental Health Professional)
• The position requires a valid Texas driver's license, auto liability insurance and a driving record acceptable to the Centers insurance requirements.
• This position requires knowledge of causes and treatment of mental illness and related conditions.
• The position requires adherence to all applicable laws, regulations, policies, procedures and/or guidelines of Health and Human Services Commission (HHSC) and Denton County MHMR. Other specific laws, regulations, policies, procedures and/or guidelines which must be followed include: Texas Administrative Code (TAC).

Knowledge, Skills and Abilities

• Skilled in interviewing, listening, and providing case management services to individuals.
• Ability to triage and determine need for further assessment, to provide appropriate referrals/resources to individuals, prepare reports, and to communicate effectively.
• Ability to convey instructions and explanations to individuals and interested parties.
• Ability to train others as needed.
• Highly effective in working objectively with a diverse group of people and be able to demonstrate communication, organizational, administrative, and office managerial skills.
• Computer skills required, specifically ability to use Microsoft Office, Microsoft Outlook, and the Center's electronic health record.
• Ability to make decisions based on education and or clinical experience, which reflect consistency with Center's Guiding Principles, Policies and Procedures, and Standards of Care.
• Understanding and practice of Trauma Informed Care principles.

Essential Duties

1. Attends and participates in all scheduled meetings.

• Staff will attend all Crisis team meetings as scheduled and sign in for meetings to acknowledge their presence and understanding of the topics discussed.
• If a meeting is missed, staff will get with supervisor within one week to review the information.

2. Provides courteous, professional services at all times.

• Maintains professional boundaries.
• Interacts with center staff, clients, and community members in a professional manner.

3. Enters time worked accurately each day and submits time sheet by deadline given.

4. Provides emergency/crisis intervention when necessary according to HHSC, trauma informed care principles, and center policies and procedures.

• Completes triages with individuals on case load who present with risk of harm to self or other and determines need for MCOT QMHP/LPHA intervention.
• Completes safety plans with individuals as needed.
• Assists with safety monitoring as needed for individuals experiencing a crisis.

5. Works collaboratively with MCOT members to ensure all necessary level of care (LOC) 9,0, and 5 services are provided.

• Completes follow up, LOC5 appointments, and case management appointments as assigned within deadline given.
• Communicates recommendation to necessary staff (i.e. Counselor, Supervisors, Psychiatrist, Case Managers, etc.…)

6. Develops Recovery plans collaboratively with each individual.

• Recovery plans are completed during LOC5 appointment, case management appointment, or at time of modified intake into Mental Health services.

• All persons with a substance abuse diagnosis, have a Recovery Plan goal which addresses substance abuse needs.
• All Recovery Plan objectives are individualized and measurable.
• The Recovery Plan is reviewed as needed and updated when client identifies new goals or completes goals.

7. Effectively manages a caseload of 15-30 clients between COPC (Denton) and FMOC (Flower Mound) locations.

• Ensures each client on LOC5 caseload is seen face to face a minimum of once per week and completes documentation to include presence or absence of suicidal and homicidal ideations, progress/lack of progress towards recovery goals, resources provided, and next appointment date and time.
• Completes transition form (within 4 weeks of discharge), discharge Child and Adolescent Needs and Strengths Assessment (CANS)/Adult Needs and Strengths Assessment (ANSA), and discharge summary within a week of discharge of individual.
• Completes modified intakes as needed.
• Provides skills training in a collaborative manner with individuals as needed.
• Provides referrals and ensures individual is linked to community resources or Denton County MHMR Mental Health services for continued care.
• Cancels remaining appointments as needed and notifies program manager of need for chart audit.

8. Makes community-based visits as needed for individual contact.

• Ensure weekly face to face contact is made with individuals on caseload.
• Completes unscheduled home visit, sends letters, completes phone follow ups for any individuals who do not attend scheduled appointments.
• Staffs with supervisor and completes welfare check on individuals who present with significant risk.

9. Documents all services provided to individuals or on behalf of a individual according to center guidelines.

• Documentation is completed within 2 business days and uploaded into Smart Care if applicable.
• Complete ROH Assessment documentation within one hour of interview.
• Corrections are completed within 2 business days of being notified.
• Responds to emails within a timely manner.

10. Contact supervisor or designated backup for clarifications of procedures or clinical assistance as needed.

• Staff communicates urgent clinical and logistical needs with appropriate manager.
• Contacts Team Lead or Program Manager for clarification of protocols or needed direction or assistance.

11. Shares knowledge and resources by collaborating with teammates and sharing community resources when beneficial to client's treatment.

12. Is familiar with all applicable TAC, fidelity tools and HHSC contract information and Center policies and procedures.

• All documentation is completed within two business days.
• Skills training notes include fidelity words.
• All documentation is complete, accurate, and compliant with Center and HHSC guidelines.
• Signs company cars out prior to use and in after use, completes travel log in each car, completes maintenance request upon identifying problems, fills cars up with gas using center gas card when cars reach ¼ tank, and is follows center policy regarding accidents in center vehicles or on center time.

13. Completes tasks in a manner that fosters principle of creating a safe place for both staff and individuals.

• Identify and report safety hazards to the appropriate manager.
• Complete Incident Reports according to Denton County MHMR Policies and Procedures.

14. Ensures individuals charts are in compliance with HHSC contract requirements and standards.

•  Responds to all chart audits by assigned deadline.

• All paperwork will be signed in black ink with credentials and date.

15. Works in a team setting and provides support and assistance to other MCOT members as needed.

16. All assignments given are completed in a timely manner.

17. Has the ability to work independently and make decisions but seeks guidance when needed.