Under direction
of the Program Manager of Adult Mental Health and within federal, state and
local guidelines performs routine case management work. Work involves
developing and maintaining long-term contact with clients, client families, and
service providers for medical, social, educational, and related service needs.
This position is responsible for
overseeing the care of individuals served assigned to various Levels of Care
(LOC). Works to ensure the continuity of care for individuals served. Works
under moderate supervision, with limited
latitude for the use of initiative and independent judgment.
Education,
Training, and Experience
- Graduation from
an accredited four-year college or university with major course work in a human
services field as required to qualify as a Qualified Mental Health Professional
(QMHP) and six (6) months prior experience in a mental health field preferred.
- Master's Degree
in a human services field and previous Crisis experience preferred.
- English/Spanish
bilingual preferred.
Registration,
Certification, Licensure, and Other Qualifications
- Must have
and maintain a background and criminal history free from any disqualifying
offenses as outlined by the Texas Administrative Code (TAC) and the Health
and Human Services Commission (HHSC).
- Must possess
and maintain a valid driver's license and automobile insurance.
o
Individuals
with an out-of-state driver's license must be able to obtain a driver's license
in the state of Texas within thirty (30) days.
- Successful completion of all
position-specific training within thirty (30) days of employment is required.
Knowledge,
Skills, and Abilities
- Knowledge of community resources, of case
management delivery systems, and of program policies and procedures.
- Ability to
assess clients' needs, coordinate individuals' services, communicate
effectively, and to train others.
- Ability to
work as a member of an interdisciplinary team to ensure referral to appropriate
Center program as needed.
- Has the ability to work independently and make
decisions but seeks guidance when needed.
- Ability to
make decisions based on education and or clinical experience, which reflect
consistency with Center's Guiding Principles, Policies and Procedures, and
Standards of Care.
- This
position requires an understanding of community resources available for Denton
County and the willingness to acquire new resources in the community.
- Understanding and
practice of Trauma Informed Care principles.
- Ability to work
with clients of different cultural backgrounds, sexual orientation, and belief
systems.
- Ability to work
with clients who may display symptoms of mental illness including; poor
hygiene, difficulty controlling anger and low frustration tolerance, difficulty
or inability to display appropriate social behavior, and who are suicidal or
homicidal.
- Ability to
display regular and reliable (in-person, if required) attendance.
- Understanding and
practice of Trauma Informed Care principles.
Essential Duties
The following list outlines key responsibilities
for the position; however, it is not exhaustive and does not encompass all
responsibilities. Additional duties may be assigned as needed.
1.
Standard and expectation of above function. Attends and participates in
all scheduled team meetings.
- Staff
will attend meetings as scheduled and sign in for meetings to acknowledge their
presence and understanding of the topics discussed.
- If a
meeting is missed, staff will get with supervisor within one week to review the
information.
2. Provides courteous,
professional services at all times.
- Maintains
professional boundaries.
- Interacts
with Center staff, individuals, and community members in a professional manner.
3.
Provides Case Management services. .
Caseload size will vary.
- Provide
supported employment, supported housing, budgeting, skills training as
appropriate, etc., to individuals served as defined in Texas Resilience Recovery
(TRR) guidelines.
Provides resources/referrals to meet individual needs and helps them navigate different systems.
- Will assist other teammates in their absence by providing services to individuals on their caseload as needed.
4.
Completes community base visits per minimum monthly contact.
? Community
based visits to occur 20% of the time for individuals approved for Level of Care
(LOC) 1 and LOC 2.
5. Provides
transportation for individuals as needed.
- Safely transports individuals using Center vehicles
and/or personal vehicle without accident, citation or another incident.
- Follows all Center guidelines while driving, including
restriction of food, drink, smoking, and cell phone use.
- Completes all required vehicle checklists as
scheduled.
- Maintains fuel and fluid levels of vehicles and
reports all maintenance issues immediately to appropriate supervisor.
- Maintains personal driving record within agency
standards and requirements.
- Provides ongoing evidence of current auto liability
insurance.
- Provides transportation in own vehicle only as
approved by supervisory staff.
- Maintains his or her personal vehicle and company
vehicles to ensure the safety of individuals and other staff.
- Completes vehicle paperwork in a timely manner.
- Keeps company vehicles clean and disposes of trash and
clutter daily.
- Drives safely and adhere to all Center and state laws.
6. Ensures
each individual served is provided services as required by the level of care
assignment.
- Engagement
measure with consumers is at 65.6% on a monthly basis.
- Maintains
contact standards as defined in TRR guidelines.
7. Administers
clinical assessments and paperwork to determine appropriateness of level of
care assignments and level of rehabilitative services required to meet
individual's needs.
- Required
paperwork includes: Adult Needs and Strength Assessment (ANSA), Recovery Plan,
Substance Abuse Needs Inventory, Rights Review, TIMA consent forms, Tobacco
Cessation Form, and Columbia-Suicide Severity Rating Scale (CSSRS) Form
completed prior to expiration and as needed based on individual change.
8. Is
familiar with all applicable Texas Administrative Code (TAC), fidelity tools,
and Texas Human Health Services (HHSC) contract information and Center policies
and procedures.
- All
documentation is completed within two business days, to meet or exceed 95%
monthly.
- Skills
training notes include fidelity words.
9. Ensures
individuals charts are in compliance with HHSC contract requirements and
standards.
- Responds
to all chart audits by assigned deadline.
- All
paperwork will be signed in black ink/or electronically in the EHR with
credentials and date.
- All
paperwork is completed within Center policies and procedures.
10. Provides
emergency/crisis intervention when necessary according to HHSC and Center
policies and procedures.
11. Completes
other duties as assigned.
- All
assignments given are completed in a timely manner.
12.
Has
the ability to work independently and make decisions but seeks guidance when
needed
13.
Participates in
the Center's Zero Suicide Initiative.
a. Supports individuals experiencing a crisis by promptly
connecting them with appropriate Center programs, such as the Mobile Crisis
Outreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or other
applicable resources. Ensure seamless coordination to facilitate timely
intervention.
b. Remains with individuals, when deemed safe, to provide
support and maintain a calm environment until specialized crisis staff or
emergency personnel arrive to take over intervention efforts. Adheres to safety
protocols to prevent escalation of the crisis situation.
c.
Participates in
debriefing sessions with the immediate supervisor or designated staff following
a crisis event. Collaborate with the team to review the incident, identify
lessons learned, and ensure all HHSC guidelines and Center policies are
followed.
Full Time: Non-Exempt
Work Model: In person
Monday through Friday: 8AM-5PM
Pay Range: $21/Hourly
Full-time employees are eligible for full medical, dental and vision benefits. Part time employees are eligible for full medical and dental benefits. Incentives are available if employee chooses to participate in Center's Wellness Program.
- Base Plan and Buy Up Plans offered through Imagine360.
- The Center covers 100% of cost of the base plan if electing employee coverage only.
- Internal & External Employee Assistance Programs.
- Paid Time Off (PTO) accrual starts at date of hire.
- Full-time employees earn up to 120 hours of PTO during first year of employment.
- Part-time employees earn up to 60 hours of PTO during first year of employment.
- PTO increases with tenure level.
- The Center gives 5 personal days to full-time employees and 1 personal day to part-time employees to use at their discretion.
- Full time employees are enrolled into 401a retirement plan at 90 days of service.
- The Center contributes 3% of earnings at 90 days of service.
- The Center contributes 5% of earnings at 2 years of service.
- Additional, 403b and 457 retirement plans available.
- Full time employees have access to Flexible Spending Account (FSA).
- Medical FSA
- Dependent FSA
- The Center offers and covers 100% the following to full-time employees:
- Short Term and Long Term Disability
- Basic Life & Accidental Death Coverage
- Basic Life Spouse Coverage
- The Center offers and covers 100% the following to part-time employees: