General Description

Under the direction of the Director of IDD Services and within federal, state and local guidelines performs routine supervisory oversight. Work involves assisting in establishing program goals and objectives; assisting in developing program guidelines, procedures, policies, rules, and regulations; assisting in developing schedules, priorities, and standards for achieving program goals; and assisting in evaluating program activities. Plans, assigns, and supervises the work of others.

This position provides oversight of General Revenue (GR), Community First Choice (CFC) Non Waiver, and Texas Home Living (TXHML) programs, including supervision of Service Coordinators and Service Coordinator Team Leads. This position also provides oversight, support, and ensures compliance for the DCMHMR-Guardianship Program.

The position will ensures compliance with all applicable Center policies and guidelines, the Texas Administrative Code, HHSC Performance Contract, and applicable HHSC Handbooks. Will develop and monitor systems and procedures for maintaining high standards and consistency of work performed by staff. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment

Education, Training and Experience (including licensure and certification)

1. Graduation from an accredited four-year college or university with a degree in Human Services field to qualify as a QMHP (Qualified Mental Health Professional) or major coursework in social work or a related field and knowledge of IDD Programs.
2. Must hold a current Guardianship Certification or obtain certification within six (6) months of hire as a condition of continued employment. The Center will cover the cost of the certification process.
3. At least one year of case management or service coordination experience is required.
4. Supervisory experience is preferred.

REGISTRATION, CERTIFICATION, LICENSURE OR OTHER QUALIFICATIONS:

1. Must maintain a valid Texas driver's license, auto liability insurance and a driving record acceptable to the Centers insurance requirements.
2. All job specific training must be completed within thirty (30) days of hire.
3. It is preferred that the applicant has a working knowledge of CARE and TMHP systems, along with the working knowledge of computer applications including spreadsheets, databases, and word processing programs.

Knowledge, Skills and Abilities

• Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
• Ability to assess clients' needs; to coordinate clients' services; to monitor program effectiveness; to communicate effectively; and to plan, assign, and/or supervise the work of others.

• Knowledge of local, state, and federal laws related to the program area; of budget processes; of research techniques; of onboarding and training techniques; and of program management processes and techniques.
• Skill in identifying measures, or indicators of program and staff performance.
• Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate, and interpret administrative policies and procedures.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Essential Duties

1. Provides oversight to the Guardianship Program staff.
   1. Attends Probate Court hearings as requested or needed.
2. Assist Guardianship Staff with monitoring and input on cases as needed.
3. Assist in ensuring contract compliance.
4. Assist in the Request for Proposal (RFP) and contract renewal.
5. Serves as liaison between the Center and the Probate Court or community.
6. Monitors delivery of Service Coordination services to ensure compliance with all applicable Center policies and procedures, applicable Texas Administrative Codes, HHSC Handbooks, Medicaid Targeted Case Management guidelines, the Service Definition Manual, and HHSC Billing Guidelines.
7. Develops, implements, and monitors systems and procedures for maintaining high standards, uniformity and consistency in the quality of work performed by staff.
8. Directly supervises the GR/CFC and TXHML Service Coordinators, including Service Coordination Team Leads, by providing timely and required training, ongoing supervision, and documentation review.
   1. Teaches and documents Service Coordination training as required Attachment A-20 of the HHSC Performance Contract and applicable TAC within the first 90 days of a new staff's employment.
9. Be available and supportive to staff.
10. Monitors productivity.
11. Reviews documentation for completion and thoroughness to ensure uniformity, consistency, and a high quality of work is being completed.
12. Monitors all Service Coordination duties including, but not limited to:
    1. Completion of Person Directed Plans (PDP) and Service Coordination Assessments
13. Participation in the development of the PDP and Individual Plan of Care (IPC).
14. Renewal of ID/RC assessments
15. Completion of required Service Coordination Type A and B contacts.
16. Monitoring of individual personal outcomes and service delivery.
17. Accurate and timely documentation of Service Coordination activity.
18. Protection of consumer rights.
19. Data entry of documentation into TMHP including, but not limited to, the ID/RC and IPC.
20. Use of the SFTP folders in order to exchange information with HHSC and the MCO's.
21. Completion of Enrollments into the TXHML and HCS programs.
22. Maintains caseload spreadsheets, ensuring the data is accurate and up to date.
23. Acts as an interim Service Coordinator as needed.
    1. Carries a varied, temporary, caseload during program vacancies.
24. Provide assistance and Service Coordination to high-risk individuals with an imminent need.
25. Provides support and consultation to individuals, and/or family members as needed. Maintains awareness of risk management issues and takes appropriate action to resolve potential risks to consumers, families, and employees. Communicates all program needs and risk related issues to the Director of IDD Services.
    1. Maintains an open-door policy to foster open communication between and with individuals served, their families, and other staff involved with the individual.
26. As situations arise, communicates any real or perceived risks to the IDD team and Director of IDD Services.
27. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
28. Works under stress, with emotionally charged events including criticism or complaints.
29. Interfaces with HHSC and the IDD Ombudsman on issues or complaints that arise.
30. Organizes and prioritizes workload while remaining flexible to accommodate emergencies.
31. Serves as liaison between the Center and the community in areas related to Service Coordination. Maintains excellent working relationships with consumers, families, advocates, other agencies and other departments within the Center.
    1. Attends Committee and Advisory meetings as requested by Director.
32. Attends resource and transition fairs.
33. Provides presentations and trainings in the community as requested.
34. Maintains positive relationships with GR Contracted Providers in regard to service needs and service availability.
35. Maintains positive relationships with community HCS & TXHML Program Providers.
36. Maintains an open and positive relationship with Managed Care Organizations in order to collaborate on Community First Choice services.
37. Assists with preparing departmental budgets annually, or as requested.
    1. Informs Director of needed items or areas of waste in the budget.
38. Monitors program budgets to ensure fiscal goals are being met.
39. Ensures compliance with all applicable federal, state and local laws, regulations, including but not limited to Center policies/procedures, applicable Texas Administrative Codes, HHSC Performance Contract, applicable HHSC Handbooks, and Medicaid requirements.
    1. Acts as a liaison during annual HHSC audits.
40. Maintains knowledge of the most current policies and procedures; ensures any changes are relayed to staff.
41. Identifies and addresses liabilities in the program that could negatively impact the Center or be in direct conflict with laws, rules, regulations, policies and or procedures.
42. Participates in trainings, seminars, and webinars as provided by HHSC.
43. Prepares and interprets specialized reports.
    1. Prepares various monthly and quarterly reports as determined applicable by the HHSC Performance Contract and as assigned.
44. Monitors the MBOW GR Workload reports to ensure the GR Target is being met.
45. Provides back up to other Program Managers or Supervisors during absences or vacancies.
46. Performance additional duties as deemed necessary by the Director or IDD Services within designated timeframes.

Supervisory Tasks and Standards

• Positions are posted and filled in compliance with Center procedures and timelines.
• Will provide individual written supervision to the staff supervised by the position, as needed. Supervision will provide guidance for outstanding needs.
• Will involve appraising performance, rewarding, and disciplining employees.
• Will effectively communicate with staff the information that is needed for supervisors to effectively manage their teams and programs.
• Performance Evaluations must be completed within the required timeframes and provide accurate depiction of the employee's performance and outline goals for improvement if needed.
• Ensures employees comply with education and training requirements, 100% compliance.
• Ensures that employees are trained to perform their jobs and that various requirements of the position are communicated to the employee.
• Will address performance issues and ensure that the staff is operating within acceptable Center guidelines.