Under direction of the Program
Manager of Adult Mental Health and within federal, state and local guidelines performs routine case management work. Work involves developing and maintaining long-term contact with
clients, client families, and service providers for medical, social,
educational, and related service needs.
This position is responsible for overseeing the care of individuals served assigned to various Levels of Care (LOC). Works to ensure the continuity of care for individuals served. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.
Education, Training and Experience (including licensure and certification)
Graduation from an accredited four-year college or university with major course work in a human services field as required to qualify as a Qualified Mental Health Professional (QMHP) and six (6) months prior experience in a mental health field preferred. Master's Degree in a human services field and previous Crisis experience preferred. English/Spanish bilingual preferred.
REGISTRATION, CERTIFICATION, LICENSURE OR OTHER QUALIFICATIONS:
· The position requires adherence to all applicable laws, regulations, policies, procedures and/or guidelines of HHSC and DCMHMR. Other specific laws, regulations, policies, procedures and/or guidelines which must be followed include: Texas Administrative Code and Case Management Guidelines.
Knowledge, Skills and Abilities
· Knowledge of community resources, of case management delivery systems, and of program policies and procedures.
· Ability to assess clients' needs, coordinate individuals' services, communicate effectively, and to train others.
· Ability to work as a member of an interdisciplinary team to ensure referral to appropriate Center program as needed.
· Has the ability to work independently and make decisions but seeks guidance when needed.
· Ability to make decisions based on education and or clinical experience, which reflect consistency with Center's Guiding Principles, Policies and Procedures, and Standards of Care.
· This position requires an understanding of community resources available for Denton County and the willingness to acquire new resources in the community.
· Understanding and practice of Trauma Informed Care principles.
· Ability to work with clients of different cultural backgrounds, sexual orientation, and belief systems.
· Ability to work with clients who may display symptoms of mental illness including; poor hygiene, difficulty controlling anger and low frustration tolerance, difficulty or inability to display appropriate social behavior, and who are suicidal or homicidal.
Essential Duties
1. Attends and participates in all scheduled team meetings.
2. Provides courteous, professional services at all times.
3. Provides Case Management services. Caseload size will vary.
· Provide supported employment, supported housing, budgeting, skills training as appropriate, etc., to individuals served as defined in Texas Resilience Recovery (TRR) guidelines.
· Provides resources/referrals to meet individual needs and helps them navigate different systems.
· Will assist other teammates in their absence by providing services to individuals on their caseload as needed.
4. Completes community base visits per minimum monthly contact.
5. Provides transportation for individuals as needed.
6. Ensures each individual served is provided services as required by the level of care assignment.
7. Administers clinical assessments and paperwork to determine appropriateness of level of care assignments and level of rehabilitative services required to meet individual's needs.
8. Is familiar with all applicable Texas Administrative Code (TAC), fidelity tools, and Texas Human Health Services (HHSC) contract information and Center policies and procedures.
9. Ensures individuals charts are in compliance with HHSC contract requirements and standards.
10. Provides emergency/crisis intervention when necessary according to HHSC and Center policies and procedures.
11. Completes
other duties as assigned.