General Description
The Crisis Prevention QMHP works under the leadership of the Program Manager of Liaison Services and oversees the development and maintenance of long-term contact with individuals, individual families, and service providers for medical, social, educational, and related service needs. The Crisis Prevention QMHP acts as a community liaison to connect individuals within Denton County with services through MHMR or other services in the community, as needed. The Crisis Prevention QMHP often coordinates with different police departments regarding individuals who may be in a crisis or need support. The Crisis Prevention QMHP coordinates the Familiar Face Task Force (FFTF) as well, which is composed of individuals within the community and individuals already in services through MHMR, who have had multiple crisis episodes or interactions with crisis teams or the crisis intervention response team (CIRT). The Crisis Prevention QMHP also conducts weekly outreach with local shelters and homeless encampments to provide resources to individuals in need of resources or information on how to access MHMR or mental health services. Within the center, the Crisis Prevention QMHP also provides extra support to individuals aside from their assigned case manager to increase engagement and reduce crisis episodes.
Education, Training, and Experience
Registration, Certification, Licensure, and Other Qualifications
o Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
Knowledge, Skills, and Abilities
Essential Duties
The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.
1. Monitors individuals with high utilization and visits them as needed to increase engagement.
o Provides transportation or other assistance to individuals as needed to help them connect to outpatient services.
o Communicates effectively with case managers and other providers about progress and barriers.
o Connects with individuals by visiting local homeless shelters or encampments to provide resources for MHMR services or other community providers.
o Completes monitoring reports and timelines as determined neccessary by the Program Manager.
2. Keeps spreadsheets for all interactions with individuals and community partners.
3. Contact supervisor or designated back-up for clarification of procedures or clinical assistance as needed; communicates urgent clinical and logistical needs with appropriate manager.
4. Works effectively with local law enforcement, EMS, and community agencies using the Crisis Prevention model.
o Participates in weekly community outreach efforts.
o Participates in ride alongs with law enforcement to mental health calls as per request of law enforcement agencies.
o Follows up on referrals that are sent to MHMR by law enforcement to connect individuals to MHMR services or other resources.
5. Documents all services provided to a client or on behalf of a client in a progress note in the Electronic Health Record (EHR).
o Each service delivered will be documented according to agency and stated guidelines to also include any clinically significant information and in the case of a crisis and/or emergency.
o Documentation to be completed as services occur, but no later than 2 business days.
o All risk of harm assessments and 24 hour follow up notes are entered within one hour of completion.
6. Attends all team meetings and monthly supervisions.
7. Zero Suicide Initiative
o Participates in the Center's Zero Suicide Initiative
i. Assists individuals served during a crisis episode by ensuring they are linked to appropriate Center programs (MCOT, Psych Triage, CPT, etc.).
ii. Remains with individuals experiencing a crisis as needed.
iii. Completes CSSRS Since Last Visit at each contact with individuals served to determine risk level and ensure appropriate referrals.
1. Openly ask questions regarding Suicide to ensure accurate and thorough information is obtained.
o Holds the chair position for the Zero Suicide Taskforce
i. Leads monthly meetings for the Taskforce
ii. Participates in a sub-committee of the taskforce.
o Provides additional support to individuals identified as at higher risk for suicide.
i. Educates individuals on the Suicide Care Pathway.
ii. Reaches out to individuals on the Suicide Care Pathway and assists them with resources and other needs.
iii. Provides additional phone calls/support as required or requested.
o Debriefs with supervisor when there is a suicide death of an individual served or Center staff.
8. Participates in the Center's Zero Suicide Initiative.
o Supports individuals experiencing a crisis by promptly connecting them with appropriate Center programs, such as the Mobile Crisis Outreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or other applicable resources. Ensure seamless coordination to facilitate timely intervention.
o Remains with individuals, when deemed safe, to provide support and maintain a calm environment until specialized crisis staff or emergency personnel arrive to take over intervention efforts. Adheres to safety protocols to prevent escalation of the crisis situation.
o Participates in debriefing sessions with the immediate supervisor or designated staff following a crisis event. Collaborate with the team to review the incident, identify lessons learned, and ensure all HHSC guidelines and Center policies are followed.
Full Time: Non-Exempt
Work Model: In person
Monday through Friday: 8am-5pm
Pay Range: $21-$22/hour
Full-time employees are eligible for full medical, dental and vision benefits. Part time employees are eligible for full medical and dental benefits. Incentives are available if employee chooses to participate in Center's Wellness Program.
Denton County MHMR Center is an approved NHSC (CMHC) and Pediatric Specialty with HRSA and Public Service Loan Forgiveness (PSLF) site.